I. Order Cancellation Policy
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Orders can be cancelled only if they have not been dispatched from our fulfillment center.
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To request a cancellation, send a written request to:
Email: avalacustomercare@gmail.com -
Once your cancellation request is acknowledged, the order will be voided and a full refund will be issued within 7 business days.
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Note: Orders already handed over for shipping cannot be cancelled or recalled.
II. Product Refund Policy
Avala does not accept returns or issue refunds unless the product meets specific verified conditions.
A. Criteria for Return Eligibility
A return request is valid only if the product meets one of these conditions:
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It was damaged during transit.
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It has an inherent physical defect.
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An incorrect item was shipped.
To submit a claim:
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Notify us within 48 hours of receiving the product.
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Email clear photos of the damaged/incorrect item and its original packaging to:
avalacustomercare@gmail.com
B. Conditions Leading to Return Ineligibility
Returns will not be accepted if:
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The product shows signs of use.
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The safety seal is broken.
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The serial number or identification marking is tampered with.
C. Validation and Reimbursement Process
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After receiving the product, Avala will conduct a detailed inspection.
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If the return is approved, a full refund or replacement will be issued.
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If rejected, the product will be shipped back to you.
Refund Timelines:
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Pre-paid Orders: Refund to the original payment method within 7 working days after approval.
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COD Orders: Refund to your bank account within 14 working days after approval.
III. Transit Insurance
Transit insurance provided by the company remains valid only until the customer accepts delivery. Coverage ends immediately upon confirmed delivery.
IV. Shipping, Delivery & Returns Information
Avala works with reliable logistics partners to ensure smooth delivery.
If unforeseen circumstances cause delays, our customer care team will proactively reach out with status updates.